Every item sold by The Del Shop is unconditionally guaranteed. If you are dissatisfied with a purchase or gift for any reason, please return it to us with the following instructions included with the package. You may return any item purchased on our website by mail or carrier of your choice. We will refund or credit the value of the item and any taxes that you were charged. Please note that shipping charges are non-refundable.

To make a return, please complete the return form attached to the invoice you received with the merchandise. Simply indicate the reason for return and the action to be taken (such as replacement or refund). Be sure to tear off the top portion of the form to keep with your records.

Send the package to:

Hotel del Coronado
Attn: The Del Shop
1500 Orange Avenue
Coronado, CA 92118

If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Phone Number
Order number
Item Description/Name
Reason for Return
Request for a replacement, exchange for a different color/size, or a refund

If you have any questions, please call our toll-free number 1-800-331-2465.